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Support Manager

Cequens

2 - 3 years Cairo - Egypt

Any Nationality


, Posted on May 16, 2018 1 Opening

Job Description

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Description
As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of explosive growth.
We are looking for an experienced Support Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Duties and Responsibilities:
• Provide operational support and guidance to staff.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.


Industry Type : Telecom / ISP
Functional Area : Administration

Keywords

Customer service Workflow Policies operational support Qualitative Customer satisfaction Customer centric Statistics Recruitment Control

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Cequens


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Website https://cequens.workable.com/j/2C5563B322


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