Job Description

Roles & Responsibilities

Service Delivery: Support ARC operations to meet critical Service-Level Objectives (SLOs) and organizational goals.
Signal Monitoring: Monitor and manage alarm signals from advanced fire and life safety detection systems using ARC technologies.
Incident Response: Assess alarm signals to determine their nature and coordinate appropriate responses with emergency services.
Communication: Maintain real-time communication with emergency responders, property owners, and stakeholders during incidents.
Workflow Management: Manage operational workflows effectively for 24/7 monitoring services.
Reporting: Develop detailed incident reports for documentation and future analysis.

Process Enhancement: Provide inputs for enhancing the efficiency of alarm monitoring and emergency response systems.
Data Analysis: Analyze alarm data trends to improve system efficiency and reduce false alarms.
Optimization: Collaborate with cross-functional teams to optimize ARC operations using AI-powered analytics and business intelligence tools.
Best Practices: Help implement best practices for ARC operations to enhance reliability and scalability.
Strategic Input: Provide strategic inputs on improving ARC processes in line with organizational goals.

Industry Compliance: Ensure adherence to industry standards for alarm handling and response protocols.
Cybersecurity: Ensure adherence to cybersecurity protocols within ARC systems to protect sensitive data.
Technology Awareness: Keep abreast of relevant emerging technologies (e.g., IoT devices, edge computing solutions, and converged security systems).

Desired Candidate Profile

Proficiency in alarm verification, assessment, and response coordination.
Strong analytical thinking for evaluating alarm data trends and optimizing system performance.

Support Officer Alarm Receiving Center ARC SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C