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Experience
2 - 8 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Masters in Computer Application(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Day to Day Operations
- Respond to incoming service requests, incident reports, and inquiries through various channels such as phone, email, or ticketing systems, providing timely and courteous assistance to customers, and ensuring a positive experience with our services.
- Diagnose and resolve technical issues related to our digital transformation solutions, troubleshooting hardware, software, and network problems efficiently and effectively.
- Create, update, and manage support tickets using the company's service management tools, ensuring accurate documentation of all customer interactions, troubleshooting steps, and solutions.
- • Diagnose and resolve software, hardware, network, and other IT-related problems reported by clients, escalating complex issues to higher-tier support for swift resolution.
- Utilize remote support tools to provide virtual assistance and perform remote troubleshooting, minimizing the need for on-site visits whenever possible.
- Continuously identify opportunities to enhance service desk processes, tools, and knowledge base resources to improve overall support efficiency and customer satisfaction.
- Keep clients informed about the progress of their support tickets, including estimated resolution times and any relevant updates.
- Ensure clear and effective communication throughout the support lifecycle.
Desired Candidate Profile
Minimum Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum Experience:
- At least 2 years of experience in a service desk or technical support role, preferably in a global IT company.
- Strong understanding of IT infrastructure, digital transformation concepts, cloud computing principles, and cyber security fundamentals.
Job Specific Skills:
- Demonstrated ability to analyze and resolve technical issues promptly and accurately.
- Patience, empathy, and the ability to communicate technical information to non-technical users.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize tasks, manage time efficiently, and handle multiple customer inquiries simultaneously
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Help Desk
- Customer Service
- Desktop Support Technician
- Hardware Maintenance
- IT Support Specialist
- Customer Support Specialist
- Technical Support
- IT Support Engineer
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Halian
www.halian.com
Arshad Ayub Shaik - Recruitment Consultant
street 6 102, First Floor, Building 4 Dubai Outsource City AL NAKHEEL, United Arab Emirates (UAE)
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