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Switchboard Operator

Client of Jobs Abudhabi

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Job Description
Description
To attend and leave the office sharply on time, in order to provide a perfect continuous service.
To coordinate with colleagues to cover absence and avoid any shortage.
To answer calls with minimum rings avoiding callers hang off.
To answer incoming calls by greeting callers, providing accurate information, answering their questions and concerns, transferring calls or taking messages as necessary and guiding them to their endpoint quick and professionally.
To decrease system missed calls, by improving the skills in answering the calls sequentially and as fast as possible.
To ensure low call duration and high call quality.
To handle calls with highly confidentiality and security as well as to keep in touch with the Ethics & Compliance team, in order to maintain a maximum privacy level.
To cooperate with ETS team to fix any incident system error.
To periodically update Mubadala Departments List .
Skills
MS Word, PowerPoint and Excel skills
Communication - both written and verbal - must be excellent
Good customer services skills
Time and diary management
Must be adaptable, flexible with an assured disposition
Understand and follow basic written and verbal instructions from line manager
Communication Skills
Customer Relationship Management


Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

CRM Business management MS Word Compliance Powerpoint Excel Basic Business Executive

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Client of Jobs Abudhabi


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