SWITCHBOARD SUPERVISOR Hilton Hotels Posted on October 9, 2019 2 - 3 years Doha - Qatar Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB A Switchboard Supervisor assists the Switchboard Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doing?As a Switchboard Supervisor, you will assist the Switchboard Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:• Assist the Switchboard Manager with the daily department operations• Achieve positive outcomes from Guest queries in a timely and efficient manner• Accept and deliver all messages correctly and promptly for both Guests and management• Ensure all wake up calls take place at the correct time• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate• Handle emergency calls immediately and relay comprehensive and accurate information, as required• Demonstrate a high level of customer service at all times• Comply with hotel security, fire regulations and all health and safety legislation• Attend appropriate training courses, when required• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity• Follow company brand standards• Assist other departments, as necessary Company Industry Hotels / Hospitality Department/Functional Area Installation / Maintenance / Operations / Repair Desired Candidate Profile What are we looking for?Switchboard Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Positive attitude and good communication skills, especially on the telephone• Commitment to delivering a high level of customer service• Ability to work on your own and as part of a team• Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Previous experience in a customer-focused industryWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Keywords SWITCHBOARD SUPERVISOR REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Supervisor Jobs also searched Supervisor Jobs Foreman Jobs Team Leader Jobs Maintenance Jobs Hospitality Jobs Hotel Jobs Customer Service Jobs Hilton Hotels View Contact Details Contact Name/ Designation: - Website https://jobs.hilton.com/job/Switchboard-Supervisor/J3M25L6QL31YD6VNXX0 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?