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System Administration and Applications Support - STS PayOne

Specialized Technical Services

Posted on July 3, 2018

0 - 3 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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• Participate in maintenance, support, administration and troubleshooting of STS PayOne solutions at clients sites or hosted at STS PayOne including systems/modules configurations, merchant on-boarding and clients support including facilitating proof of concepts.
• Participate in managing and supporting gateway Multi-channel (Web, POS, Kiosk etc.) Web Applications.
• Participate in maintenance, support and troubleshooting packaged software including integration packages provided by STS PayOne for the end clients using the required technology (e.g. J2EE/.NET Application Servers, Web servers, etc.).
• Provide formal / informal training for clients/colleagues where/when required.
• Transfer necessary and required knowledge for new colleagues joining the team in order to be able to conduct their job responsibilities effectively.
• Conduct routine software audits of STS PayOne solutions at clients sites and data center workstations and servers to ensure compliance with established standard policies and configuration guidelines.
• Coordinate and participates in resolving problems and issues related to third party vendors interconnected/integrated with STS PayOne software solution components/Running Systems and modules.
• Apply, develop and promote standard operation procedures and ensure that all the services and business requirements are running smoothly.
• Ensures that system security procedures are implemented, executed and followed.
• Perform problem resolution and provide 24 x 7 on-call support (including after working hours, during weekends and holidays).
• Utilize strong problem solving and analytical skills in order to meet STS PayOne SLS (Service Level Specifications) commitments with customers towards their business continuity and smooth operation.
• On regular basis provide recommendations on enhancing and further improving the client s managed services and operations.
• Obtain formal certification in relevant technologies and topics where applicable.
• Provide timely status and updates to supervisors and project Operations managers.
• Facilitate and Implement STS PayOne documentation standards to have a centralized knowledge base.
Systems administration and applications support Engineer is required for supporting STS PayOne s products and services; candidate should perform ongoing System and Applications support and ensure the high availability of the service which includes supporting the cards holders as well. He / she should have high level of knowledge on issues investigation and troubleshooting and having an effective role in customer services and support. He / She should have systems integrations and technical development knowledge or background. Compliance with industry standards (PCI, ISO) is critical for this position.
Desired Skills and Experience
• Bachelor's degree in Computer Engineering, or similar degree
• 0 To 3 years of experience in Enterprise systems administration and applications support.
• Familiarity with Electronic payment process flow and payment methods (credit cards, debit cards and account payments).
• Native Arabic speaking
• Familiar with Java and/or .NET development.
• Technical / development knowledge / background is preferred.
• Experience in systems integration and support procedures.
• Experience in supporting high-available enterprise mission critical systems.
• Familiar with Cluster, High-availability, and load-balancing concepts.
• Experience in PCI-DSS compliant environment is desired.
• Good knowledge of UNIX (preferably AIX) and Windows Operating Systems is plus.
• Very good command of Arabic and English languages (Speaking, listening and writing).
• Ready to work for late hours and under call.
• Has very good communication and presentation skills
• Ready to travel abroad when required.
• Certificates in relative field will be an added value.

IT - Software Services

IT Software


J2Ee Unix Windows Aix Troubleshooting System administration ISO Load balancing Managed services Business continuity


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Specialized Technical Services

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