Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
Min 3 years experience of data centre M&E equipment
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Experience working in a mission critical operations environment
The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
Ability to speak confidently & communicate clearly in a virtual environment
Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)
Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service.
Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
Highly service-oriented, reliable, responsible, self-motivated
Fluent in English
Required Data Centre experience
Thorough understanding of data centre design, including electrical and cooling plant & operation thereof
Airflow management (hot aisle, cold aisle, containment etc.)
Rack, stack equipment including commissioning of new racks
Strong structured cabling skills on fibre & copper (e.g looming, term & test)
Required systems & hardware expertise
Systems administration (Linux and/or Windows Servers)
Hardware repair, diagnosis & break / fix
Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
Base Operating System Installs and configuration
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
Role Responsibilities and Requirements:
Act as data centre SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
System board level repair and fault diagnosis to SLAs
Planning & commissioning new rack positions
Involvement with the design & commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Keep up with the latest technologies and be apply to apply them appropriately
Adherence to defined Health & Safety processes at all times
Working as part of a multi-disciplinary team without friction
Is this the challenge you are looking for ? If you meet the above requirements, we want to talk to you.
Detailed Description and Job Requirements
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.