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Dynamics ERP System Administrator

Alef Education

Posted on November 1, 2019

1 - 3 years Abu Dhabi - United Arab Emirates

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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The Dynamics ERP System Administrator is primarily responsible for the administration support of Alef Education s ERP platform, Microsoft Dynamics 365 for Finance and Operations on-cloud version. This position is relied upon to champion the system and implement processes, training, system administration tasks and add-ons that enable productivity and efficient use of the system. The Dynamics ERP System Administrator is a techno-functional a hands-on role, ensuring the infrastructure is scalable and utilizes best practices for security, reliability, performance, and availability.
Key Responsibilities
ERP System Administration:
Support day to day business operations using Dynamics 365
Manage user accounts on LCS and on F&O. Assign roles to user IDs based on the privileges required.
Create personalized views for user profiles like page layouts and workspaces
Design, enhance, and develop Power BI reports
Receive feedback from employees on user experience and collaborate with solution integrators for system enhancements and upgrades
Perform intermediate to advanced Dynamics 365 configuration capabilities (business process flows, workflow engine, custom-field creation, PowerApps)
Provide technical support as needed, troubleshoot issues and participate in problem resolution and coordination with appropriate technical support teams
Understand the ERP architecture logic and table/module relationships
Manage DIXF via using data management workspace as required by the business needs
System Optimization & Business Support
Identify continuous improvement opportunities for assigned systems and processes.
Collaborate with other teams on the definition of requirements and the design of the broader technology suite
Stay up-to-date on the latest process and system advancements to automate and modernize systems and integrate with available add-ons when available
Gather requirements from stakeholders and create/maintain needed assets within the system (dashboards, views, reports, lists, document repositories, etc.), ensuring solutions meet business needs
Activate new features via Feature Management after doing impact analysis
Security & Maintenance:
Responsible for maintaining high levels of system uptime and reliability
Tune and administer MS Dynamics on LCS and monitors ERP database on Azure cloud to ensure peak performance
Monitor system performance
Oversees and supports implementation and rollout of system upgrades, customizations, and other developments as required
Creates appropriate test plans for unit testing and supports system and leads functional and user acceptance testing
Configure and ensure constant security for data
Document and maintain standard security protocol for Dynamics and related systems in collaboration with IT Operations
Support and collaborate with relevant teams to support disaster recovery planning
Provide technical support as needed, participating in problem resolution and coordination with appropriate technical support teams
Recommend, the document, and enforce security provisions to ensure data is not leaked, accessed, or provided to inappropriate users
Training & Utilization:
Provides exemplary technical and end-user support on how to use system features like custom system alerts.
Develop tools and training materials to enable employees to understand the functional design and working procedures of the Microsoft Dynamics 365 platform across all teams and system modules.
Work collaboratively with team members to troubleshoot and identify and resolve root problems related to user experience and functionality
Communicate complex technical concepts to non-technical colleagues in a way that is easy for them to understand and comprehend
Create and maintain documentation of new processes, training guides, and system implementations
Create strategies to increase user knowledge, including general knowledge sharing and promotion of the systems ability to aid in decision making and data capture.
Provide guidance for system changes and enhancements
Education, Experience and Required Skills
Educational Qualification
Bachelor s Degree in a relevant field (MIS, Business, Management)
CRM/AX/Microsoft Dynamics certification - preferred
ERP certifications (SAP or Oracle) - preferred
Technical Skills
DIXF and database logic
MS Office products
Workflow engine
PowerBI reports
2-3 years experience managing ERP systems with at least 1 year leading the administration of the Microsoft Dynamics 365 platform
MUST have the below experience using:
Microsoft Lifecycle Services(LCS)
Azure Cloud Services
Minimum 1-year experience researching, identifying, implementing and championing utilization of Independent Software Vendors complimentary applications to Dynamics 365.
Minimum 1-year experience leading the utilization of Reporting system for any ERP
Essential Skills
Microsoft Dynamics design, custom configuration, integration
Microsoft Dynamics Infrastructure Support,
Microsoft Dynamics Deployment, Implementations, D365 Upgrades, Migrations, Installation,
End User Training, User Training, IT/Admin Training,
Pre and Post Go-Live Support activities
Root cause analysis for technical and non-technical problems
Strong analytical and problem-solving skills
Passionate about technology and new features, functions, and capabilities
Possess excellent communication skills, both oral and written
Excellent time management skills with the ability to multi-task, prioritize, and work in a fast-paced environment
Change management; championing utilization of new technologies
Project Management
ERP architecture

Education / Training / Teaching / Academics


Dynamics ERP System Administrator


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Alef Education

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