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Systems Analyst 4-Support (Siebel Architect)

Oracle

Posted on November 26, 2019

7 - 8 years Dubai - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


IT - Software Services

IT Software

Desired Candidate Profile

*
The Advanced Customer Services (ACS) practice is looking for Service Delivery Engineers working within ACS to deliver proactive and reactive technical support to customers.
The Advanced Customer Services (ACS) practice is a unit within the Oracle EMEA Customer Service Organization that establishes long term relationships with many of Oracle's largest EMEA customers through annuity-based support contracts. Advanced Support Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximize the stability, availability and performance of their critical business systems. Advanced Support Engineers work mainly on customer sites with occasional opportunities to work remotely. Training is provided to ensure Advanced Support Engineers maintain an up to date knowledge of Oracle products and services.
RESPONSIBILITIES:
Proactively working with ACS customers to ensure their successful deployment of the Siebel Applications Database
Conduct proactive technical reviews, workshops or onsite/remote Expert Assistance and as defined by the Applications Expertise Services Portfolio
Work with customers, implementation partners and Technical Account Managers (TAM) to ensure proper design and implementation of Oracle products
Technical assistance with Software Installations, Performance Assessments and Tuning.
Develop and verify workarounds, engage with Engineering in bug fix process
Act as a trusted technology advisor and champion for customer satisfaction address any issues which may arise in this context
System configuration health checks
Upgrade and implementation planning and advice Patch management
Proactively alerting customers to product developments and issues
Delivering reactive onsite technical support in a timely manner
Problem analysis and investigation, verifying workarounds or patches
Researching and responding to technical enquiries
Forming effective professional relationships with TAMs, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.
QUALIFICATIONS:
Technical background in IT and/or Computer Science with preferably a postgraduate degree
A minimum of seven (7) years experience in Siebel Configuration (Oracle Enterprise applications /Siebel Tools/Administration/Configuration/Installation).
Experience on one or multiple modules (EAI, EIM, Siebel Marketing &Loyalty, Siebel Analytics, Campaign Management, Order Management, Contact Center)
Siebel Product Configurator
Siebel Order Management
Cloud CX
Cloud Certifications will be considered as a plus
Siebel Installation and System Administration
Siebel Tools
Siebel Business Automation
Siebel Open UI/UX
Siebel System Administration
Siebel Scripting
Excellent problem solving and analytical skills
Self motivated and resourceful
Willingness for continuous learning
Likes working in an internationally oriented team
Strong interpersonal, communication and presentation skills
Ability to work as a team player as well as on own initiative
Ability to work unperturbed even under pressure or in escalated situations
Fluency in English, written and verbal is a must.

Keywords

Systems Analyst 4-Support (Siebel Architect)

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Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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