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Systems Support Specialist

Vectrus

Posted on March 25, 2019

3 - 4 years Al Kuwait - Kuwait

Diploma(Other). Any Nationality

Opening 01

Job Description

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MINIMUM QUALIFICATIONS:
Education/Certifications : One year related experience may be substituted for one year of education, if degree is required.
High School Diploma.
College degree or equivalent experience
Must be a U.S. Citizen
Must maintain a valid Secret clearance
Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs
Certification IAW DoD 8570.1-M. (Ex CompTIA Security and MSCA, MCSE, MCITP, or Server )
Capable of effectively communicating technical information in English, both written and verbal
Experience :
In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk environment. Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.

Basic understanding of help desk support

Three years related experience.

Strong customer service experience

Handle technical and escalations and sensitive situations.
Skills :
DoD Information Assurance Awareness Training (https://ia.gordon.army.mil/dodiaa/)
Fort Gordon Information Assurance Security Officer (IASO) Training ( https://ia.gordon.army.mil/iaso/ )
Security and Microsoft MCP, MCTS, CCNA, or MCIT is required IAW DoD 8570.1-M. Applicant must be baseline & CE certified prior to hire in accordance with DoD 8570.1-M.
SUPERVISION:
None.


Defence / Military / Government

Desired Candidate Profile

MINIMUM QUALIFICATIONS:
Education/Certifications : One year related experience may be substituted for one year of education, if degree is required.
High School Diploma.
College degree or equivalent experience
Must be a U.S. Citizen
Must maintain a valid Secret clearance
Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs
Certification IAW DoD 8570.1-M. (Ex CompTIA Security and MSCA, MCSE, MCITP, or Server )
Capable of effectively communicating technical information in English, both written and verbal
Experience :
In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk environment. Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
• Basic understanding of help desk support
• Three years related experience.
• Strong customer service experience
• Handle technical and escalations and sensitive situations.
Skills : DoD Information Assurance Awareness Training (https://ia.gordon.army.mil/dodiaa/)
Fort Gordon Information Assurance Security Officer (IASO) Training ( https://ia.gordon.army.mil/iaso/ )
Security and Microsoft MCP, MCTS, CCNA, or MCIT is required IAW DoD 8570.1-M. Applicant must be baseline & CE certified prior to hire in accordance with DoD 8570.1-M.
SUPERVISION:

Keywords

Microsoft Ccna Mcse Customer Service Assurance Mcts Iss Supervision Hardware

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