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Talent Development Officer

SERCO Middle East

Posted on May 1, 2019

2 - 6 years UAE - United Arab Emirates

Any Graduation. Emirati (UAE)

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Job Description

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Key accountabilities:

Coordinate co-operate dans workshops, training sessions or \ and awareness sessions logistically with concern all parties
Support the Talent Development manager in coordinating with managers/leaders by proactively participating in on-site meetings; participate in inter-function workshops, working groups, or committees; collaborate on projects with other Human Capital staff or participate in ad hoc groups; and participate with team members to recommend initiatives or actions to management that support the development and implementation of Talent Development programme goals and objectives.
Support the Talent Development Manager with managing the performance management process and analysis.
Manage all internship requests received from universities and schools and organise the internal process.
Facilitate employees’ induction program.
Use analytical skills in supporting Talent Management with finding techniques to research trends, marketing strategies, approaches and best practices in improving Talent Development programmes; and to analyse data, federal/mandatory requirements, financial reports, proven approaches, policy analysis, and institute methods to solve problems, coordinate with Departmental and other groups to assure a coordinated approach to completing assigned task.
The Talent Development Officer supports the Talent Development Manager in developing, managing and analysis of the annual Talent Development programme, which supports achievement of individual and organisational development needs.
Responsible for the on-line Learning Management System required to support all Talent Development and L&D initiatives across the organisation.

Facilities Management

Training / Learning

Desired Candidate Profile


Minimum 2 years in the learning and development field.
Minimum a Bachelor’s degree in a relevant field from an accredited university preferable.
Further studies and / or qualifications relevant to training, learning and development.
Possess extensive and substantive knowledge of Talent Development policies, programmes, requirements, and procedures and their interrelationships with other programmes.
Experience of managing and directing programmes through peers, colleagues and external providers, and to provide management guidance and oversight to line and senior managers.
Demonstrable experience of analysis and presenting the effectiveness of Talent Development initiatives or similar activities.
Experience of change management particularly relating to organisational capability.
Plan, organize, and direct work and negotiate effectively with management to accept and implement recommendations where the proposals involve substantial commitment of resources, or require extensive changes in established procedures
Ability to analyse data and provide recommendations on findings-which are directly related to performance, capability and financial systems for Talent Development programmes.
Fluency in written and spoken English.


Talent Development Officer Talent Development training

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SERCO Middle East

Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).

Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.
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