Team Lead-Customer Service (Qatari National) Malomatia Posted on April 19, 2019 3 - 4 years Qatar - Qatar Qatari Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job DescriptionRole ObjectiveTo lead and manage a team of CSRs allocated for the project. Ensure the team is read and prepared to handle customer calls, emails, Chat etc. and deliver expected quality of service.Detailed Roles and Responsibilities:Responsible for Team leaders in the Team and their performance.Interact with Client focal point on daily operational needs.Manage the team members in all aspects of the service deliveryEnsure project updates are share with the team on timely mannerEnsure Staff is meeting company policy and proceduresEnsuring the Project targets and KPIs are met on daily basis.Interact with other teams to ensure smooth working of the project.Couch and counsel team members as and when required.Maintain project updates.Participate in meeting as and when required.Ensure CSRs attends work regularlyProvide performance feedback to the team members.Maintain administrative details for the team.KEY INTERACTIONSInternal: External:Other Team LeadersSupport Team like Quality, WFM etc Client Focal PointHRIT TeamBEHAVIORAL SKILLS, KNOWLEDGE AND EXPERIENCE(Special behavioral skills, knowledge and experience needed for the satisfactory performance of the job)Educational Qualifications : Graduate in any fieldSkills & Experience:Knowledge of Contact center Terminology and ProceduresExcellent written and verbal communication.Solution focused and High problem solving skillsExcellent time management and self-organizingExcellent Team management skillsExperience with usage of MS Windows and MS office and related toolsBehavioural Skills:Highly EmpatheticAbility to work under pressureFlexible hoursPatient, Motivated self-starterExcellent communication with the teamPresentation and negotiation talentDisplays positive professional outlook and behavior Company Industry IT - Software Services Department/Functional Area Production / Manufacturing Keywords Customer service MS Office Team management Operations Administration Windows Usage Service delivery Time management Counsellor REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Service Lead Jobs also searched Service Lead Jobs Service Coordinator Jobs Service Manager Jobs Manufacturing Jobs Customer Service Jobs Operations Management Jobs Customer Handling Jobs Malomatia View Contact Details Contact Name/ Designation: - Website https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=MALO&cws=1&rid=1398 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?