Home Jobs in Qatar Service Lead Jobs in Qatar Service Lead

Team Lead-Customer Service (Qatari National)


Posted on April 19, 2019

3 - 4 years Qatar - Qatar


Opening 01

Job Description

Email sent successfully.

Job Description
Role Objective
To lead and manage a team of CSRs allocated for the project. Ensure the team is read and prepared to handle customer calls, emails, Chat etc. and deliver expected quality of service.
Detailed Roles and Responsibilities:
Responsible for Team leaders in the Team and their performance.
Interact with Client focal point on daily operational needs.
Manage the team members in all aspects of the service delivery
Ensure project updates are share with the team on timely manner
Ensure Staff is meeting company policy and procedures
Ensuring the Project targets and KPIs are met on daily basis.
Interact with other teams to ensure smooth working of the project.
Couch and counsel team members as and when required.
Maintain project updates.
Participate in meeting as and when required.
Ensure CSRs attends work regularly
Provide performance feedback to the team members.
Maintain administrative details for the team.
Internal: External:
Other Team Leaders
Support Team like Quality, WFM etc Client Focal Point
IT Team
(Special behavioral skills, knowledge and experience needed for the satisfactory performance of the job)
Educational Qualifications : Graduate in any field
Skills & Experience:
Knowledge of Contact center Terminology and Procedures
Excellent written and verbal communication.
Solution focused and High problem solving skills
Excellent time management and self-organizing
Excellent Team management skills
Experience with usage of MS Windows and MS office and related tools
Behavioural Skills:
Highly Empathetic
Ability to work under pressure
Flexible hours
Patient, Motivated self-starter
Excellent communication with the team
Presentation and negotiation talent
Displays positive professional outlook and behavior

IT - Software Services

Production / Manufacturing


Customer service MS Office Team management Operations Administration Windows Usage Service delivery Time management Counsellor


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private