Team Lead - Customer Service (Qatari National Only) Malomatia Posted on April 19, 2019 3 - 4 years Qatar - Qatar Qatari Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB This position is open to Qatari Nationals OnlyJob ObjectiveTo lead and manage a team of CSRs allocated for the project. Ensure the team is read and prepared to handle customer calls, emails, Chat etc. and deliver expected quality of service.Job Roles and Responsibilities• Manage the team members in all aspects of the service delivery• Ensure project updates are share with the team on timely manner• Ensure Staff is meeting company policy and procedures• Ensuring the Project targets and KPIs are met on daily basis.• Interact with other teams to ensure smooth working of the project.• Couch and counsel team members as and when required.• Maintain project updates.• Participate in meeting as and when required.• Ensure CSRs attends work regularly• Provide performance feedback to the team members.• Maintain administrative details for the team.Key Interactions• Other Team Leaders• Support Team like Quality, WFM etc• HR• IT Team• Client Focal Point (External)Skill & Experience• Knowledge of Contact center Terminology, Procedures and Practices will be an added advantage• Excellent written and verbal communication.• Solution focused and High problem solving skills• Excellent time management and self-organizing• Excellent Team management skills• Experience with usage of MS Windows and MS office and related toolsEducational Qualification• Graduate in any disciplineBehavioral Skill• Highly Empathetic• Ability to work under pressure• Flexible hours• Patient, Motivated self-starter• Excellent communication with the team• Presentation and negotiation talent• Displays positive professional outlook and behavior Company Industry IT - Software Services Department/Functional Area Sales / Business Development Keywords Customer service MS Office Team management Administration Windows Usage Service delivery Time management Counsellor Focus REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Lead Jobs also searched Service Lead Jobs Service Coordinator Jobs Service Manager Jobs Sales Jobs Customer Service Jobs Customer Handling Jobs Team Management Skills Jobs Malomatia View Contact Details Contact Name/ Designation: - Website https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=MALO&cws=1&rid=427 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?