Home Jobs in Qatar Service Lead Jobs in Qatar Service Lead

Team Lead - Customer Service (Qatari National Only)

Malomatia

Posted on April 19, 2019

3 - 4 years Qatar - Qatar

Qatari

Opening 01

Job Description

EMAIL JOB
Email sent successfully.


This position is open to Qatari Nationals Only
Job Objective
To lead and manage a team of CSRs allocated for the project. Ensure the team is read and prepared to handle customer calls, emails, Chat etc. and deliver expected quality of service.
Job Roles and Responsibilities
• Manage the team members in all aspects of the service delivery
• Ensure project updates are share with the team on timely manner
• Ensure Staff is meeting company policy and procedures
• Ensuring the Project targets and KPIs are met on daily basis.
• Interact with other teams to ensure smooth working of the project.
• Couch and counsel team members as and when required.
• Maintain project updates.
• Participate in meeting as and when required.
• Ensure CSRs attends work regularly
• Provide performance feedback to the team members.
• Maintain administrative details for the team.
Key Interactions
• Other Team Leaders
• Support Team like Quality, WFM etc
• HR
• IT Team
• Client Focal Point (External)
Skill & Experience
• Knowledge of Contact center Terminology, Procedures and Practices will be an added advantage
• Excellent written and verbal communication.
• Solution focused and High problem solving skills
• Excellent time management and self-organizing
• Excellent Team management skills
• Experience with usage of MS Windows and MS office and related tools
Educational Qualification
• Graduate in any discipline
Behavioral Skill
• Highly Empathetic
• Ability to work under pressure
• Flexible hours
• Patient, Motivated self-starter
• Excellent communication with the team
• Presentation and negotiation talent
• Displays positive professional outlook and behavior


IT - Software Services

Sales / Business Development

Keywords

Customer service MS Office Team management Administration Windows Usage Service delivery Time management Counsellor Focus

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Malomatia


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or