Team Lead - Seller Support Adecco Holding Emirates B.V. (Dubai Branch)

• The Team Leader-Seller Operations is responsible for actively resolving seller issues while also leading a team of Seller support executive and specialist. This role is essential for ensuring that seller queries, complaints, and requests are handled efficiently and in line with the company's objectives. The Team Leader should possess strong problem-solving skills, leadership potential, and a thorough understanding of the e-commerce setup, with specific focus on seller operations. This role involves direct involvement in resolving seller issues and providing guidance to team members, tracking performance, and ensuring adherence to company policies and SLAs.

● Actively handle and resolve complex or escalated seller issues within the team’s scope of responsibility. ● Collaborate with internal teams (logistics, onboarding,commercial, finance, etc.) to address complex seller concerns and ensure swift resolution. ● Ensure the team follows the correct procedures for handling disputes, inquiries, and operational issues related to seller accounts and performance. ● Supervise and support the Seller Support executives, ensuring a high standard of service and performance. ● Provide ongoing guidance, mentorship, and regular feedback to team members. ● Conduct regular team meetings, performance reviews, and training sessions to improve overall team effectiveness. ● Monitor team performance metrics, including ticket resolution time, seller satisfaction, and escalation rates. ● Generate and share regular reports on team performance with senior management. ● Identify gaps in performance and recommend actionable improvements to ensure team goals and KPIs are consistently met. ● Contribute to process improvements by sharing team feedback and identifying opportunities to streamline operations. ● Handle communications related to sellers, and internal teams as necessary. ● Serve as the first point of escalation for more complicated seller support cases. ● Collaborate with senior leadership and other departments to resolve critical or sensitive issues effectively. ● Assist in the onboarding and training of new team members. ● Develop and maintain up-to-date training materials for team members on product knowledge, internal systems, and operational processes. ● Conduct performance evaluations, provide constructive feedback, and facilitate skill development within the team. ● End-to-end onboarding support for partners at Dubai Mall ● Comprehensive training sessions and detailed system walkthroughs ● Product listing and catalog setup support ● Day-to-day operational troubleshooting and issue resolution ● Structured post–go-live handholding to the sellers