Team Leader / Asst Store Manager
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Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take
Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues
Assist SM in planning weekly rota, training schedule and annual leaves
Analyze and record personnel and operational data, and write related activity reports
Support the SM in monitoring the achievement of quantitative targets - improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results
Control cash handling and inventory management in the store ensuring no discrepancies by end of the day
Resolve customer complaints and collate feedback on the products and services
Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning
Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job result
Ensure safety of cash and valuable inventory in the store
Desired Candidate Profile
Minimum Bachelor Degree
Minimum 2 - 4 years of experience in as a sales executive and in charge position. of managing team / Store
Computer literacy (Word. Excel, Outlook)
A passion for communications technology
Strong evidence of delivering long term commercial results through a team as well as exceptional service
Highly self-motivated and able to act on own abilities
Effective listening skills that deliver against customer needs
Passion & motivation for over achieving against KPI's
Great at networking and building genuine and productive relationships
Mobility within local area
Evidence of attaining and exceeding service / sales related targets/goals
Working collaboratively
Influencing & persuading
Delivery of Results
Focusing on the customer
Leadership
Coaching & Developing
Company Industry
Department / Functional Area
Keywords
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