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Team Leader - Housekeeping

Meydan Hotels and Hospitality

3 - 4 years Other - United Arab Emirates

Any Graduation. Any Nationality


, Posted on May 3, 2018 1 Opening

Job Description

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Translated from Arabic, Meydan means a meeting place . Meydan Hotels, through its collection of luxury hotels & resorts, provides its guests and customers with a myriad of unique and iconic places to meet.
Whether it is a meeting of minds at a board meeting or a meeting of hearts at a wedding reception, Meydan Hotels has unrivaled venues that make its properties the place to meet.
Meydan Hotels not only personifies warm, authentic yet modern Arabian hospitality; it also represents luxury, elegance, space, style, action and serenity.
With its home in Meydan City, a prestigious new business, sporting and lifestyle destination in Dubai, Meydan Hotels is ideally situated at the epicentre of one of the world s most exhilarating destinations. Its portfolio currently includes The Meydan Hotel, Bab Al Shams Desert Resort and Spa and The Atayeb Catering in Dubai.
The scope of the Job
Supervises housekeeping attendants to ensure that guest rooms in a courteous, professional, efficient and flexible service consistent with the hotel and local authority Standards Policies & Procedures in order to maximize guest satisfaction.
Carries out all assigned tasks in accordance and under the guidance of the Standard Operating Procedures of the Hotel and owning company.
Maintains a good rapport and working relationship with staff in the Place of Work and all other departments.
Attends and contributes to all staff meetings Departmental and participate in Hotel training scheduled and other related activities.
Responds to any changes in the Hotel & Housekeeping Department function as dictated by the business and policies.
Provides a courteous and professional service at all times.
Assists in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms are following the hotel's Standards of Performance.
Communicates with the different sub-departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department.
Assigns responsibilities to team members, implementing multi-tasking principles and to check their performance daily.
Assists in maintaining and implementation of a flexible employee base, with the right mix of employees.
Assists in allocating employees over the Division based on established business levels for that day.
Supports staff needs in other Divisions based on the hotel priorities and anticipated business levels.
Ensures that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.
Monitors service and room standards in all workplace.
Performs opening and closing procedures established for the Place of Work as assigned.
Conducts daily pre-shift briefings to housekeeping attendants on VIP rooms, long stay guest, arrivals & departures, function/events of the day and previous day s guest comments.
Liaises with Front Office and other related departments on daily operations.
Keeps informed of the housekeeping standards of opening competitor hotels.
Ensures proper handling storage and control of lost and found items as per local rules and regulations.
Keeps all keys signed out in a secure manner and return them at the course of duty.
Distributes and control the use of the master key.
Inspects all facilities, furniture and fixtures and report any damages to Housekeeping Manager.
Monitors guest supplies, bathroom amenities and stationary and reduce spoilage and wastage.
Ensures that the Place of Work and surrounding area is kept clean and organized at all times.
Conducts frequent and thorough inspections together with the Housekeeping Manager related to standard and cleanliness of the guest rooms.
To be considered for this Role :
• Previous experience of handling Housekeeping department in a similar environment.
• Relevant diploma and a degree in hospitality management or other relevant business fields, from an academic institution
• Knowledge of Opera would be an asset.
• You should be able to work under pressure.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Front office SPA Catering Service Hospitality management Luxury Policies Standard operating procedures guest satisfaction hotel housekeeping

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Meydan Hotels and Hospitality


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