Team Leader - IT Infrastructure Change Abu Dhabi Commercial Bank Posted on May 15, 2018 8 - 9 years Abu Dhabi - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB To lead the IT Infrastructure change delivery team in delivering availability in IT infrastructure systems or lines of business within agreed service level agreements (SLAs), turnaround times (TATs) and compliance standards, assist in planning of software and hardware upgrades, manage Infrastructure projects and change initiatives and align technology capabilities with business needs to ensure minimal impact on banking operations and initiatives1.Systems/Network ManagementMaintain and support IT Infrastructure systems to ensure banking operations are unimpededManage production applications/systems, analyse incidents/trouble shoot issues, identify solutions and coordinate with stakeholders for deployment of fixes, test and implement releases in order to facilitate banking operations with minimal downtimeTrack End Of Life for all managed systems and upgrade accordingly to ensure systems are maintained to support banking operationsProduce system reports and statistics for senior infrastructure managers to support analysis and planning for technology capacity requirements2.Vendor ManagementCoordinate with external vendors to ensure services are provided as per agreed SLA s and TATsReview solutions provided by vendors and translate against the project requirements to assist business users in understanding system functionality3.Project ManagementSupport project managers in change initiative projects to ensure timely IT deliverablesAssist project managers in developing project documents and provide support in obtaining project approvals to ensure banking projects are delivered within planned timelinesManage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure resolvedSupport the project manager in project transition to production and successful handover to production support team to ensure minimal interruption in support servicesProvide technical support for SIT for technology staff as well as for UAT to business users to assist in timely delivery of business requirements4.People ManagementManage self and team in line with ADCB s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performanceOrganise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems5.Policies, Processes, Systems and ProceduresImplement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholder Company Industry Banking / Financial Services / Broking Department/Functional Area IT Software Desired Candidate Profile Minimum ExperienceAt least 8 years of experience in handling IT infrastructure with working knowledge and experience of banking operations and related problemsMinimum QualificationsBachelor s Degree in relevant specialisationProfessional QualificationsKnowledge and SkillsProblem management and analysisOrganisation and capacity planning (staffing and other IT resources)Quality control techniquesInfluencing, persuasion and negotiation skillsPlanning, analytical and time management skills Keywords Project management Technical support Production support Manager Quality Control Problem management Capacity planning Staffing Analytical Policies Support services REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Team Leader IT Jobs in Dubai Support Manager Jobs in Dubai IT Manager Jobs in Dubai IT-Software Jobs in Dubai Production Management Jobs in Dubai Quality Control Management Jobs in Dubai Banking Operations Jobs in Dubai Team Leader IT Jobs in UAE Support Manager Jobs in UAE IT Manager Jobs in UAE IT-Software Jobs in UAE Production Management Jobs in UAE Quality Control Management Jobs in UAE Banking Operations Jobs in UAE Team Leader IT Jobs Support Manager Jobs IT Manager Jobs IT-Software Jobs Production Management Jobs Quality Control Management Jobs Banking Operations Jobs Abu Dhabi Commercial Bank Founded in the year 1985, Abu Dhabi Commercial Bank is a full-service commercial bank that offers a comprehensive range of products and services including private banking, corporate banking, commercial banking, retail banking, cash management, investment banking, wealth management, corporate finance , foreign exchange, Islamic products, interest rate and currency derivatives, property management services and project finance. Today, ADCB has more than 50 branches and cash offices in the United Arab Emirates and 300 ATM's spread throughout the UAE. The bank has two branches in India as well. The Emiratization strategy chalked by ADCB has been rewarded with Best Emiratization Awards four times. The bank’s success is backed by the Emarati Academy, which is working to provide necessary knowledge and training to ensure that the high school and university graduates graduating from their institution are fully prepared for branch or departmental roles. ADCB’s aim is to become the most valuable bank in the UAE. Towards this end, the bank has grown and its presence and has gone from strength to strength with more than 5000 employees. The bank is committed to bringing out the very best from each and every employee. It believes in assessing not just the employee’s performance on the basis of the results achieved but also on the basis of how these results are achieved. More View Contact Details Contact Name/ Designation: - Website https://www.adcbcareers.com/en/uae/jobs/team-leader-it-infrastructure-change-3800456/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?