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Team Leader (Last Mile Operations)

Fetchr

Posted on July 3, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Description
Fetchr is looking to grow the Operations team, and is looking for Team Leaders. As a Team Leader, you will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations. The extent of your duties will include:
• Perform and support daily management of department duties.
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Listen to team members feedback and resolve any issues or conflicts.
• Encourage creativity and risk-taking.
• Carry out duties in accordance with trained Standard Operating Procedures (SOPs).
• Assign work to staff as required to support the workflow and daily metrics.
• Tracking and reporting of hours and schedules for staff.
• Follow up and solve process-related area issues, as required.
• Improve flow of order through the area.
• Take complete ownership of the team s fleet management.
• Proactive in building means and ways to achieve and exceed the assigned goals.
• Manage customer service escalations and interface with driver and customer, where necessary.
• Support the Operations Manager by ensuring there is sufficient resourcing for the function, including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
• Support in the development of a strong culture of health and safety practices and initiatives through the company policy.
• Assist with the training of new drivers or team leaders to ensure they have the right knowledge to carry out tasks required.
• Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.


Shipping / Freight

Data Entry / Operations / Back Office Processing

Keywords

Customer service Outbound Workflow Performance management Resourcing Standard operating procedures Reverse logistics Fleet management Monitoring Training

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Fetchr


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Website https://fetchr.workable.com/j/3E966235F8


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