Team Leader-PF/ AF Support

ADIB - Abu Dhabi Islamic Bank

Key Responsibilities

• Lead and manage the team to ensure timely and accurate processing of financing documentation are met before disbursement and endorse file submission for disbursal.
• Monitor daily operations of files/ closing documents, issuance of Security Cheques/ Letter Heads/ Settlement Requests, obtain related approvals whenever needed etc, allocate workload and track performance against SLAs and KPIs.
• Prepare and submit management reports on volumes, turnaround times, exceptions, and team performance (mainly for Security cheques, RFOs, Letter Heads etc.).
• Coordinate with internal teams to resolve discrepancies and ensure smooth processing of applications/ cases.
• Conduct regular quality checks to minimize errors and operational risks.
• Act as point of contact for governance related activities and ensure timely resolution of periodic SOP reviews, RCSA, Audit requirements etc.
• Execute additional activities or assignments deployed by Senior Management based on business needs and serve as back up line to peer lines during absences or business requirements.

Results Required:

• Ensure successful results in line with planning and strategy with maximum good output
• Operational Efficiencies and quality of efforts and solicit feedback for future results of unit strategy implementation and growth in line with adherence to guidelines
• Ensure special tasks assigned are duly met

Specialist Skills / Technical Knowledge Required for this role:

• Organizational talent: has strong planning and multitasking skills, can address many issues simultaneously
• Strong Communication Skills, Problem Solving, Negotiation, Interpersonal skills
• Willingness to travel within the UAE and to other countries where ADIB has retail presence
• Fluency in English must. Arabic is preferred.