Team Leader - Service Desk Abu Dhabi Commercial Bank Posted on May 15, 2018 4 - 5 years Abu Dhabi - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB To manage a team of service desk agents to ensure all post sale customer queries and complaints are resolved within agreed timelines and service standards1.Service Desk ManagementOversee the resolution of all post sales customer queries (mortgages, auto and smart loans) to ensure handled within agreed timelines and service quality standardsReview service failures and escalate to relevant business units to ensure resolved within agreed turnaround times and to the customers satisfaction2.People ManagementManage self and team in line with ADCB s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performanceOrganise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems3.Policies, Processes, Systems and ProceduresImplement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders4.Continuous ImprovementManage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank s standards5.Customer ServiceDemonstrate Our Promise and apply the ADCB Service Standards to deliver the bank s required levels of service in all internal and external customer interactions Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Minimum ExperienceAt least 3 4 years of experience in a customer service roleMinimum QualificationsBachelor s Degree in relevant specialisationProfessional QualificationsKnowledge and SkillsNegotiation skillsWritten and spoken EnglishPlanning, analytical and time management skills Keywords Customer service Loans Analytical Service quality Continuous improvement Post sales Policies Service desk management Negotiation skills Quality standards REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Service Team Leader Jobs in Dubai Customer Service Jobs in Dubai Post Sales Jobs in Dubai Banking Jobs in Dubai People Management Jobs in Dubai Service Quality Jobs in Dubai Service Desk Management Jobs in Dubai Service Team Leader Jobs in UAE Customer Service Jobs in UAE Post Sales Jobs in UAE Banking Jobs in UAE People Management Jobs in UAE Service Quality Jobs in UAE Service Desk Management Jobs in UAE Service Team Leader Jobs Customer Service Jobs Post Sales Jobs Banking Jobs People Management Jobs Service Quality Jobs Service Desk Management Jobs Abu Dhabi Commercial Bank Founded in the year 1985, Abu Dhabi Commercial Bank is a full-service commercial bank that offers a comprehensive range of products and services including private banking, corporate banking, commercial banking, retail banking, cash management, investment banking, wealth management, corporate finance , foreign exchange, Islamic products, interest rate and currency derivatives, property management services and project finance. Today, ADCB has more than 50 branches and cash offices in the United Arab Emirates and 300 ATM's spread throughout the UAE. The bank has two branches in India as well. The Emiratization strategy chalked by ADCB has been rewarded with Best Emiratization Awards four times. The bank’s success is backed by the Emarati Academy, which is working to provide necessary knowledge and training to ensure that the high school and university graduates graduating from their institution are fully prepared for branch or departmental roles. ADCB’s aim is to become the most valuable bank in the UAE. Towards this end, the bank has grown and its presence and has gone from strength to strength with more than 5000 employees. The bank is committed to bringing out the very best from each and every employee. It believes in assessing not just the employee’s performance on the basis of the results achieved but also on the basis of how these results are achieved. More View Contact Details Contact Name/ Designation: - Website https://www.adcbcareers.com/en/uae/jobs/team-leader-service-desk-3800464/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?