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Technical Account Representative (TAM)

Oracle

Posted on September 18, 2019

7 - 10 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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*This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


IT - Software Services

Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

*The
TAM is expected to provide assistance with both Technical Support issues and
product-usage best practices. The TAM provides advanced reactive support with
SRs but more importantly assists customers proactively. At this level the TAM
manages all aspects of an escalation, including situation management and
executive communication. The TAM coordinates deliverables that are somewhat
less "standard" & "pre-defined"and works with a list of
services & deliverables to organize into a customized & tailored
Service Delivery Plan. Once annually, the TAM leads and conduct a detailed
account planning session to develop & update the "Plan" to ensure
it reflects the particular customer's needs. At this level, the TAM conducts at
least 3 value-based delivery reviews annually for each customer. Candidates
typically have a Bachelor's degree or Master degree equivalent in IT,
management, or related major. He should have 8 years experience with a
background core DB or Ebiz/MW (basically decent understanding/ handle of Oracle
product stack).

Keywords

Technical Account Representative (TAM)

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Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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