Technical Customer Advisor Concentrix Corporation

Your mission as a Technical Customer Advisor

As a Technical Customer Advisor, you will play a key role in:

• Responding accurately to customer requests in the Canadian market during the time slot of 2pm to 2am (local time).

• Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.

• R effectively solves technical problems: analysis of customer needs, identification of suitable solutions, and support in the resolution.

• D demonstrating advanced technical aptitude: use of tools and technologies to understand and solve complex situations.

What we offer you

At Concentrix, we value our talent and offer unique benefits:

• Attractive remuneration with additional bonuses:

  • Language bonus dedicated to our multilingual Game-Changers.

  • Regularity bonus from the 12th month and motivating performance bonuses.

  • First special A d El Adha.

• Exceptional employee benefits:

  • Advantageous health insurance and supplementary retirement benefits after one year.

  • Flexible hours with the possibility of teleworking after the integration period.

  • Free access to our gym.

  • Transport provided for a safe journey to the workplace.

• Ongoing training to develop your skills and acquire new knowledge tailored to the position.

• A dynamic work environment with activities and gifts throughout the year.

The profile of our Game-Changers

We are looking for talented individuals who:

• They are perfectly fluent in French and English, both written and spoken.

• Available to work between 2 PM and 2 AM (local time)

• Possesses excellent communication skills: clarity, pedagogy, patience, with the ability to explain technical solutions simply

• Possesses good technical skills: understanding of digital tools and technical systems, with a curiosity to learn quickly

• They are organized, autonomous, proactive, and capable of effectively managing priorities even under pressure.

Recruitment process

Online tests (1 hour): After receiving your application, you will receive an email to participate in a series of interactive tests evaluating your language skills, technical skills and personality.

Telephone exchange: Exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

In-person interview: In-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!