Technical Customer Advisor Concentrix Corporation

Your mission as a Technical Customer Advisor

As a Technical Customer Advisor, you will play a key role in:

• Responding to customer requests accurately: Handling incoming calls, answering questions and resolving technical issues while ensuring rigorous follow-up.

• Resolving technical problems effectively: Analyzing customer needs, identifying suitable solutions and supporting them in resolving their difficulties.

• Utilizing your technical skills: Understanding and resolving complex situations, while mastering the tools and technologies at your disposal.

• Also ensuring that we offer solutions or products tailored to customer needs , with a view to improving their experience.

What we offer you

At Concentrix, we value our talent. Here are the benefits we offer:

• An attractive salary with bonuses:

  • Language bonus dedicated to our multilingual Game-Changers

  • Regularity bonus from the 12th month and performance bonuses

  • First special A d El Adha

• Significant social benefits:

  • Affordable health insurance

  • Supplementary pension after one year

  • Flexible hours with the possibility of remote work after the integration period.

  • Free access to the gym

  • Transport guaranteed to get you to work safely.

• Ongoing training to develop your skills and acquire new knowledge tailored to the position.

• A dynamic work environment:

  • Themed activities and gifts throughout the year to strengthen team spirit

The profile of our Game-Changers

We are looking for talented individuals who:

• They are perfectly fluent in French and English, both spoken and written.

• Possesses excellent communication skills: clear, pedagogical, patient, and able to explain technical solutions simply

• They demonstrate strong technical skills: good understanding of digital tools, computer and technical systems, as well as a curiosity that allows them to quickly learn new technologies.

• They adopt a structured and proactive approach: organized, autonomous, and capable of managing priorities, even under pressure.