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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Technical Customer Advisor, you will play a key role in:
- Responding to customer requests accurately : Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.
- Resolving technical problems effectively : Analyzing customer needs, identifying suitable solutions and guiding users in resolving their problems.
- D demonstrating advanced technical aptitude : Use your skills to understand and solve complex situations, while adopting the tools and technologies available.
At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:
- An attractive salary with additional bonuses :
- Language bonus dedicated to our multilingual Game-Changers.
- Regularity bonus from the 12th month and motivating performance bonuses.
- First special A d El Adha.
- Exceptional employee benefits :
- Advantageous health insurance and supplementary retirement benefits after one year.
- Flexible hours with the possibility of teleworking after an integration period.
- Free access to our gym.
- Transport assur allowing you to travel to your workplace safely and without logistical constraints.
- Ongoing training to develop your skills and acquire new knowledge tailored to the position.
- A dynamic work environment:
- Themed activities and gifts throughout the year to strengthen team spirit.
Desired Candidate Profile
We are looking for talented individuals who:
- My mother is perfectly fluent in French and English, both written and spoken.
- Possesses excellent communication skills : They are clear, pedagogical and patient, with an ability to explain technical solutions in an accessible way.
- D demonstrate strong technical skills : They have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.
- They adopt a structured and proactive approach : They are organized, autonomous and capable of effectively managing priorities, even under pressure.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Technical Customer Advisor
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Concentrix Corporation
Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment. Your mission as a Technical Customer Advisor