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Technical & Customer Support Agent

OTO Courses

Posted on October 9, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Summary
We are looking for a talented technical support representative to join our dedicated team and provide exceptional customer service that is the foundation of our company.
You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software to provide updates and patches.
We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.
Job Responsibilities
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
• Maintain detailed records of daily interactions with customers, installation activities reported issues and completed solutions along with any further actions required of management or repair personnel.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

College degree related, preferred MIS, BIS.
• At least 1 year experience in same position with similar service industry background.
• Good to very good English language.
• Strong communication skills and ability to remain calm and professional in all circumstances
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Working knowledge of PC and Google sheets
• Outstanding communication skills
• perfect time management skills
• Analytical skills
• Team player
• Being Gamer is highly preferred.


Technical & Customer Support Agent


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