Home Jobs in Oman Technical Lead Jobs in Oman Technical Lead

Technical Lead- Cisco Contact Center Solution & Banking Channels

Simplex IT Solutions

Posted on March 12, 2019

7 - 10 years Other - Oman

Bachelor of Technology/Engineering(Other Engineering). Any Nationality

Easy Apply

Opening 01

Job Description

Email sent successfully.

This position is for a leading bank in Muscat and candidate should have experience in Cisco contact center solution ( Cisco Unified Communications Manager , Cisco Call Studio , Cisco Unity, Cisco CVP) and responsible for technical support for Contact center, IVR, B2B & CDM ( Cash Deposit Machine) project delivery. Knowledge of J2ee technologies, Banking domain and system integration an added advantage.
1 Responsible for Technical support for CISCO Contact center solutions ,IVR, B2B & Cash Deposit Machine ( CDM) project delivery.
2 Work closely with service providers for effective coordination & competent delivery.
3 Hands on experience of handling end to end requirements gathering, solution fitment, gap analysis, risk analysis and post go live support.
4 Develop comprehensive project plans that merge customer requirements with bank goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
5 Lead architecture and design decisions for each projects within IVR , Contact Center Solutions.
6 Develop comprehensive test plans that merge customer requirements with bank goals and coordinate various teams and technical personnel during all test phases, from initial development through implementation
7 Responsible for the technical side of all team projects, even when not the primary solutions analyst on the project.
8 Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
9 Perform SIT and provide UAT support for above
10 Experience with working with project managers, technology stakeholders at all levels and co-ordination with Infrastructure, Operation, Risks, Security and Audit & Compliance teams.
11 Effective communication, co-ordination and Documentation skills and attention to detail.
12 Manage risks by assess project risks & potential problems by communicating in advance while establishing contingency plans.
13 Document all of the project interdependencies and list assumptions and constraints.
14 Project Status Reporting.

IT - Software Services

IT Software

Desired Candidate Profile

Please refer to the Job description above
UG: B.Tech/B.E. - Any Specialization
PG: MCA - Computers
Doctorate: Doctorate Not Required


Technical Lead- Cisco Contact Center Solution & Banking Channels

Login To ApplyRegister & ApplyApply Without Registration


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Simplex IT Solutions

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private