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Technical Senior Support Consultant

Opal Wave

Posted on October 10, 2019

3 - 4 years Lebanon - Lebanon

Any Graduation, Other(Other), Bachelor of Technology/Engineering(Any, Other Engineering). Any Nationality

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Job Description

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A Technical Support Consultant is required with a can-do attitude to join a leading SAP and Microsoft partner who provide software implementation, support and technical services, including cloud solutions.
This is a varied and challenging technical role working in a geographically dispersed team. Responsibilities will include:
- 2nd/3rd level support duties
- regular system maintenance and management
- design, build and upgrade of systems
- creating, maintaining and enforcing policy
- working within a compliance and SLA environment
The role is based from the Lebanon (Kaslik) office. The standard work day is structured around the core business hours of 10am to 7.30pm, together with rota-based evening and weekend work. There is future intention to offer support for different time zones in which case shift working will be required.
The base is depending on experience and qualifications. Additionally, you will be given the opportunity to train and develop your skills in leading and emerging technologies.
Required Technical Skills:
Expert knowledge of Microsoft Server operating systems (2012, 2016, 2019)
- Expert knowledge of Microsoft BI products including Microsoft SQL Server and Analysis Services
- Have obtained or be working towards MCSA or MCSE certification
- Good Knowledge of Scripting / Programming
- Good knowledge of Cloud offerings including Microsoft Azure
Desired Skills:
Virtualisation technologies, including VMWare and Hyper-V Security product including Firewalls, MFA, AD, Encryption Networking including LAN/WAN, hardware and software e.g. SDN, VPN Linux Enterprise operating system e.g. SUSE or RedHat Server and Storage hardware configuration and support Citrix products including XenApp/Desktop and NetScaler
Required Non-Technical Skills
Proven infrastructure management and helpdesk experience Solid experience in terms of problem solving and performance troubleshooting.
Excellent communication skills as the job requires a high degree of verbal and written communication Documentation is a priority for this role, so the use of Word and MS Excel are a must.
Use of support desk systems
Be highly motivated, hard-working and possess good time management skill Degree educated from a recognised institution Able to work collaboratively with the team and on their own with minimal supervision
In order to apply to this position please email your CV and Cover Letter to fouad.elhage@opalwave.com

IT Software


Technical Senior Support Consultant

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Opal Wave

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