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Technical Service and Development Representative for Consumer Comfort:

The Dow Chemical Company

3 - 4 years Casablanca - Morocco

Any Nationality

, Posted on June 12, 2018 1 Opening

Job Description

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The Dow Chemical Company has a new exiting opportunity to offer as a Technical Service and Development Representative for Consumer Comfort: Dow Polyurethanes a t our new Polyurethane Service and Development Centre in Casablanca, Morocco .
Consumer Comfort is part of Industrial, Infrastructure, Comfort, & Energy Efficiency (ICEE) providing components and solutions for bedding, furniture and specialty flexible foam applications.
We currently have a challenging opportunity at our Polyurethane Service and Development Centre in Casablanca, Morocco for a Technical Service and Development Representative to join the Polyurethanes (PU) Consumer Comfort team which is focused on developing specialty polyols, formulations and technologies primarily for the Bedding and Furniture market segment.
The main responsibilities will be to provide technical support to flexible foam producers across Middle East Africa (MEAF) and to assist with formulation development and troubleshooting.
The candidate will be a fast learner, be comfortable with tight timelines, pressure and working independently and as part of cross-functional teams. The troubleshooting and development activities will require depth of technical thinking and application of scientific methodology in problem solving.
In addition, it is considered essential to have a hands-on approach to polyurethane foam processing equipment and to assisting customers in process related troubleshooting. The candidate will work closely with the respective account managers as part of the account team, TS&D colleagues locally, regionally and globally and report to the Application Development and Technical Service Leader EMEAI.
Key Responsibilities:
• Technical subject matter expert in polyols and flexible foaming
• Ownership and accountability for customers and business sustainable product development
• Understand customer needs, capabilities and strategies to leverage Dow PU developments enabling new business
• Formulation development aimed to meet and exceed customer specifications
• Scale-up of developed formulation on laboratory scale equipment, eventually to production
• Specific knowledge of flexible foam formulation development and technical support / implementation
• Coach customer on product use, lead production trials within customer facilities and thoroughly document findings
• Represent Dow in quality topics at customers in determining root cause in cooperation with Quality Team
• Become technical product responsible person and communicate with production process team to maintain and establish product specifications
• Responds quickly and confidently to requests of customers and resolve quality issues
• Operate to and endorse the highest safety standards, quality processes and procedures
• Communicate effectively to customers, leadership and across functions
• Prepare and present technical and marketing centric information externally
• Extensive travel (up to 50%) within EMEA comes as part of this position

Industry Type : Chemicals / Petrochemicals / Polymers / Industrial Gases
Functional Area : IT Software

Desired Candidate Profile

• A Master degree in Chemistry, Chemical Engineering, Polymer Science or a closely related field
• Experience in PU technology and foaming experience is preferred
• Proven history of successful project management and customer relations based on interpersonal skills and understanding
• Must have the ability to identify problems and provide creative solutions
• Excellent written and oral communication skills both internally and externally
• Fluent English is essential, Arabic and/or French would be beneficial


Project Management Technical Troubleshooting Application Development Polyurethane Emea Technical Subject Matter Expert Formulation Development Chemical Engineering

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The Dow Chemical Company

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