Technical Services Engineer

C SEED Entertainment Systems GmbH

Employer Active

Posted 12 hrs ago

Experience

5 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will play a crucial role in providing top-notch support for our products, assisting with installations, troubleshooting technical issues, and ensuring exceptional customer service.

Key Responsibilities

  • Assist clients with the setup and installation of our products, ensuring optimal functionality from the start
  • Diagnosing and resolving product issues, helping clients maintain smooth operations
  • Offer prompt and professional assistance to customers, answering questions, guiding them through technical challenges, and providing follow-up support
  • Work closely with internal teams to coordinate service efforts and escalate issues as needed
  • Create and maintain detailed records of installations, troubleshooting actions, and solutions for future reference

Desired Candidate Profile

Previous experience in Audio-Visual industry with 5+ years of experience in technical support

Previous experience in MicroLED/Video walls

Successfully completed technical training in the field of electrical engineering, mechatronics or automation technology

Extensive mechanical and electrotechnical understanding and excellent troubleshooting abilities

Effective communicator with excellent problem-solving skills and the ability to explain complex concepts in simple terms

Passionate about providing exceptional service and support, with a proactive and solutions-oriented mindset

Ability to work flexible hours and travel to client sites when requiredbr>

Company Industry

Department / Functional Area

Keywords

  • Technical Services Engineer

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C SEED Entertainment Systems GmbH

https://www.cseed.com/en/contact-about-us/careers/detail/42/technical-services-engineer.html