Technical Support Advisor

Intouch CX

Multiple Vacancies

Posted 30+ days ago

Experience

0 - 3 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

20 Vacancies

Job Description

Roles & Responsibilities

  • Provide technical support to customers via phone in both French and English.
  • Diagnose and troubleshoot hardware, software, and connectivity issues for a variety of products and services.
  • Guide customers through step-by-step solutions and escalate complex cases to higher-level support when necessary.
  • Document customer interactions, technical issues, and resolutions accurately in the CRM system.
  • Maintain a high level of professionalism and empathy while handling customer inquiries and complaints.
  • Collaborate with team members and other departments to resolve customer issues efficiently.
  • Stay up-to-date with product updates, system changes, and new technologies relevant to the support role.
  • Educate customers on product features, best practices, and self-service options to enhance their experience.
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
  • Participate in ongoing training and development sessions to continuously improve technical and communication skills.

Desired Candidate Profile

  • C1 French and English language proficiency.
  • Should be flexible with rotating shifts (No overnight shifts last shift ends at 10 PM).
  • Work on site only from 20 WEST Mall, Sheikh Zayed.
  • Transportation provided OR transportation allowance.
  • Social and Medical insurance provided.
  • Clear career growth & development opportunities in a global company.
  • Foreigners are welcome to apply if they have a valid work permit and not just residency.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Advisor

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Intouch CX

https://wuzzuf.net/jobs/p/fnveehy9uort-technical-support-advisor-frenchenglish-bilingual-intouch-cx-giza-egypt