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Technical Support Engineer - Alexandria

Zahran Market

Posted on January 13, 2020

2 - 5 years Alexandria - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Track computer system issues through to resolution, within agreed time limits
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
job requirements
2 to 5 years
Not Specified at least
Supermarkets


Retail

Engineering

Desired Candidate Profile

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Keywords

Technical Support Engineer - Alexandria

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Zahran Market

About this Company
Zahran Market was founded in 1987 in the coastal city of Alexandria, Egypt. With over 30 years of history, we ve learned a lot about food - from where to source the best meat, to the latest household products. We strive to bring the best from the best!
Our stores are...
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Industry:
Supermarkets
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