Home Jobs in Egypt Jobs in Cairo Technical Support Engineer Jobs in Cairo Technical Support Engineer

Technical Support Engineer (IPG)

Interact Technology Solutions

1 - 3 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

Email Job
X
Email sent successfully. X

In depth diagnosis to solve customer s complain.
• Determine cause and Isolate problem.
• Determine the defective Spare Part (if required).
• Receive tickets (onsite and carry in cases) from the DBD Engineer.
• Create CRM s Forms and follow the work-flow cycle.
• Update CRM case.
• Keeps customer updated to their cases.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Diagnose Printers, MFP and Plotters Hardware faults.
• Ability to travel and support Interact s customers in all Egypt governorates.
• Support Interact Technology Solutions customers either onsite, over the phone, remotely or as outsourcing staff.


Industry Type : IT - Software Services
Functional Area : Engineering

Desired Candidate Profile

Bachelor degree in Business administration or any equivalent degree
• 1-3 Years of experience
• Gender: Male

Keywords

CRM Technical support Information technology Customer service Outsourcing Mechatronics Business administration Technology solutions PC engineering Workflow

Report Abuse

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Interact Technology Solutions

About this Company
Established back in 1996,INTERACT computer stores happens to be a pioneer in system integration and data communication applications and one of the strong Egyptian companies entering the IT business. 

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Jobseeker Login

Log In With