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Technical Support Engineer (IPG)

Interact Technology Solutions

1 - 3 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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In depth diagnosis to solve customer s complain.
• Determine cause and Isolate problem.
• Determine the defective Spare Part (if required).
• Receive tickets (onsite and carry in cases) from the DBD Engineer.
• Create CRM s Forms and follow the work-flow cycle.
• Update CRM case.
• Keeps customer updated to their cases.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Diagnose Printers, MFP and Plotters Hardware faults.
• Ability to travel and support Interact s customers in all Egypt governorates.
• Support Interact Technology Solutions customers either onsite, over the phone, remotely or as outsourcing staff.

Industry Type : IT - Software Services
Functional Area : Engineering

Desired Candidate Profile

Bachelor degree in Business administration or any equivalent degree
• 1-3 Years of experience
• Gender: Male


CRM Technical support Information technology Customer service Outsourcing Mechatronics Business administration Technology solutions PC engineering Workflow

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Interact Technology Solutions

About this Company
Established back in 1996,INTERACT computer stores happens to be a pioneer in system integration and data communication applications and one of the strong Egyptian companies entering the IT business. 

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