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Technical Support Engineer

ZIWO

Posted on September 19, 2019

2 - 3 years Dubai - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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JOB DESCRIPTION
We are looking for technical Support Engineer with 2-3 years Experience in VoIP or PBX telephony applications. You will be part of a highly skilled team of developers and engineers from all over the world.
Your skills will be tested during the interview process, so please don t waste our time and yours!
R OLE AND R ESPONSIBILITIES:
• Training and Assisting Customers with on-boarding process.
• Providing Remote and on-site Support to the Customers.
• Manage supplier incident (ticket & follow up)
Q UALIFICATIONS:
• Good Understanding of Call center Platforms, VoIP and SIP
• Hands-on Experience with Linux OS
• Fundamental Networking knowledge about Routers, VPN and Firewall.
• Good understanding of API & WebSocket concept
R EQUIRED S KILLS (REQUIRED TO APPLY):
• Outstanding customer service skills and a dedication to the customer service experience.
• Basic knowledge of FreeSwitch / Asterisk
• Primary understanding of REST API
• Advanced knowledge of the Linux operating system.
A DDITIONAL S KILLS (BIG ADVANTAGE):
• Networking Skills (VPN, Firewall, Routers)
• Understanding of PRI / GSM Gateways
• Monitoring tools (Zabbix, Monit, Graphana, )
E DUCATION R EQUIREMENTS:
• Bachelor s degree in Computer Science or related engineering degree.
LOCATION:
Dubai, UAE


IT - Software Services

Engineering

Keywords

Technical Support Engineer

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ZIWO


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Website https://www.ziwo.io/technical_support_engineer/


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