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Technical Support Engineer

American International School

Posted on July 13, 2018

1 - 3 years Giza - Egypt

Diploma. Any Nationality

Opening 01

Job Description

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Technical Support Engineer Job Vacancy in American International School West Campus
Duties and Responsibilities:
• Daily monitoring of Operational Center network equipment.
• Resolving all network support tickets received from the staff
• Reviewing and updating Operational Centre network equipment configuration (including design and configuration documentation).
• Work as part of the team and provide support anytime when required.

Education / Training / Teaching / Academics


Desired Candidate Profile

Job Requirements
• Strong oral and written English and Arabic.
• Ability to work harmoniously as a member of a team.
• Microsoft IT Professional (MCITP) is required.
• CCNA (Cisco Certified Network Association) is ideal.
• Familiarity integrating Apple devices into a Windows environment.
• Familiarity of Apple OS
• Demonstrated experience with network designs, network management integration and Gigabit related switching technologies.
• Demonstrated experience with routers, Switches, structured cabling equipment.
• Demonstrated experience working with Active Directory (AD, DNS, DHCP, GPO, .., etc) and Office 365 administration.
• Solid understanding of TCP/IP protocols.
• Knowledge of Web infrastructure.
• Software and hardware installation, maintenance, and upgrading skills.
• Professional experience with enterprise backup solutions.
• Professional experience with Antivirus Software
• Ability to manage virus protection software (Kaspersky).
• Demonstrated experience with Fortigate Firewall and other internet filtering technologies (appliance or cloud-based).
• Proven troubleshooting experience with MS applications.
Required Candidates
• Experience: Min 3 years
• Age: between 24 and 29
• Language: Strong Arabic and English
• 6 October / Elharam Street / Faisal Street / Mohandseen
• Position: Technical Support Engineer
• Attach a recent photo to your CV.
• ITI diploma is ideal.
• Sc. in Computer Science or equivalent is ideal.


Windows microsoft CCNA Troubleshooting Active directory DNS DHCP Information technology Monitoring Computer science


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American International School

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