Technical Support Engineer
Midis Group
Employer Active
Posted 8 hrs ago
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Experience
3 - 8 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Duties and Responsibilities
- Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
- Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client s requirements and needs
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Assist in the presentation of effective POC/demo to partners/end users
- Respond to after-hours support queries during assigned rotations and escalate issues if needed
Position Requirements
Key Competencies
Hands own experience in Design
Deploy LAN/WAN networks and very good Knowledge in cisco Wireless Technology
Routers and switches
Datacenter
ACI
Cisco DNA center
SDWAN
Firewalls
ISE and Solar Winds Network Management
Configuration
Troubleshooting and should understand the network architecture design and Deep understanding of networking protocols (e.g. Spanning-Tree, VPC, HSRP, BGP, OSPF, MPLS, QOS)
Qualifications/Skills
CCIE/CCNP - Wireless, R&S
Desired Candidate Profile
Qualifications/Skills
- CCIE/CCNP - Wireless, R&S
Education
- Bachelor s degree in Computer Science or any other related field
Experience
- At least 3 years of relevant experience
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technical Support Engineer
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