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Technical Support Executive

Client of Carebytech

Posted on July 10, 2018

3 - 4 years Sharjah - United Arab Emirates

Any Graduation.

Opening 01

Job Description

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Technical Support Executive jobs Vacancy, We are looking for an experienced and talented Technical Support Executive for our firm, location Sharjah
Job Description:
• Technical Support Executive for International BPO
• Work for software suppliers providing after-sales support or companies that specialize in providing IT maintenance and support
• Working with customers to identify computer problems and advising on the solution.
• Monitoring & maintaining computer systems & networks.
• Performs all duties according to standards and policies by which the team operates.
• Works with others to assess system performance, product development and product support
• Provide product and service support from the inception through end of products life cycle
• Manages excellent relationships between customers, sales and service support
• Logging and keeping records of customer/employee queries.
• Monitoring and maintaining the computer systems and networks within an organization in a technical support role.
• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems.


IT Software

Desired Candidate Profile


• Effective English oral communication skills
• Ability to deal with difficult callers
• Good interpersonal and customer care skills
• Good accurate records keeping
• Excellent, analytical, listening and organizational skills
• Flexible to work in night shifts

Keywords

BPO Product support Monitoring Analytical Technical Support Executive After sales support Hardware

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Client of Carebytech


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