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Technical Support

Client of 4jobnews

2 - 3 years Dubai - United Arab Emirates

Secondary School, Any Graduation. Any Nationality

, Posted on June 12, 2018 1 Opening

Job Description

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Job Description:
• Research client requests as related to product installation and/or issues.
• Consistently exceed customer expectations for service quality.
• Remain current on product development efforts through self-study and other training programs provided.
• Provide front-line assistance for clients; providing technical support in clear and understandable terms.
• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis to assist clients with their support needs.
• Create knowledge base content and/or training materials to better assist support team.
• Complete projects as assigned.
Job skills:
• High School diploma or equivalent required; Bachelor s degree preferred.
• 2+ years customer service experience; call center or software environment preferred.
• Professional demeanor and ability to interact positively with customers.
• Fluency in English language
• Good interpersonal and communication skills; ability to relate well and cooperate with others.
• Good organizational and time management skills; self-starter.
• Good diagnostic and analytical skills.

Industry Type : Recruitment / Placement Firm / Executive Search
Functional Area : IT Software


Customer service Technical support Service quality Diagnostics Analytical skills Data collection Time management Research Training

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Client of 4jobnews

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Website https://4jobnews.com/job/technical-support/

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