Technical Support Manager

SSC Egypt

Responsibilities

-Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
-Oversee all technical activities, including lighting design, project management, and technical support.
-Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
-Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
-Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
-Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
-Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
-Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
-Manage project timelines, budgets, and resources to ensure successful project delivery.
-Prepare and present technical proposals, reports, and documentation to clients and stakeholders.

-Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
-Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
-Extensive knowledge of lighting products, technologies, and industry standards.
-Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
-Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
-Excellent communication, presentation, and interpersonal skills.
-Strong problem-solving and analytical abilities.
-Fluent in English.
- knowledge of Arabic is a plus.
-Ability to travel occasionally to KSA for meetings and site visits.