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Technical Support Offshore Account Advisor

Raya Contact Center

0 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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About the Job
Our client is leading telecommunication company located in United Arabic Emirates looking for semi-technical customer service & Non-technical customer service candidates, operation will be in Cairo outsourced to UAE.
Customers will be foreigners from several nationalities live in United Arab Emirates.
Contract and Working conditions:
• You will be contracted with the largest contact center in the middle east, the successful candidates will be responsible for providing a first class comprehensive voice support to the client Customers.
Job Nature:
• Technical support that include troubleshooting.
• Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
• Identifies the nature of customer s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
• Clear communicates reasons for concerns/ issues to the customer and maintains contact.
• Medical & Social Insurance.
• Annual Contract and renewals.
• Guaranteed Training payment.
• Transportation to the nearest Metro station, door to door for over night shifts.
• VPN paid mobile line.
• Premium International Card.
• Discounts and benefits in several stores and restaurants.

Industry Type : Telecom / ISP
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Fluent English Speaker.
• Basic N etworks and Co mputer background.
• Graduates only.
• Interested to work over the phone.
• Flexibility to work in rotational shifts.


Customer service Technical support Customer support Troubleshooting English VPN Telecommunication Stores Offshore Metro

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Raya Contact Center

About this Company
Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 500 companies...
Computer Networking
Computer Software
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