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Technical Support Representative - English

Sykes Enterprises

Posted on November 8, 2019

0 - 1 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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About the Job
• As a SYKES Technical Support Representative, you are responsible for acting as a liaison between customers and the client
• You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable
• Document customer interactions effectively
job requirements
0 to 1 years

Call Center / BPO / KPO / Outsourcing

IT Software

Desired Candidate Profile

Job Requirements
• Ability to communicate clearly and effectively in English
• Graduates or Proven Gap year students
• Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
• Ability to type fast on a keyboard
• Technical background is a plus


Technical Support Representative - English


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Sykes Enterprises

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