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Technical Support Representative

IBM

Posted on October 10, 2019

1 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Description:
• As a Technical Support Representative, you will be responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails)
• You will be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
• Client satisfaction will be your ultimate goal. You'll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance
job requirements
More than 1 year


IT - Software Services

IT Software

Desired Candidate Profile

What are we looking for:
• Excellent communication, telephone manner, technical skill and interpersonal skills
• Self initiative, pro-active, hard working, good attitude and team player
• Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours (on-shift duty is required)
• Someone who enjoys problem solving, interested in cognitive computing and analytics, working with people and learning about new technologies
Requirements
• Graduate - Bachelors degree
• Excellent command of English language skills
Nice to have
• Experience in Service Desk/Help Desk operations
• Technical knowledge/certification required: A , N , CCNA and MCITP
• ITIL Foundations knowledge/certificate is a plus

Keywords

Technical Support Representative

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IBM




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