Technical Support Specialist

eon Dental

Who are we?

Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over ~500 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.

Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.

Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation.

Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team s exceptional talent to make our customers experience outstanding.

Your Impact

The Technical Support Specialist role is based in Jordan and reports to IT Infrastructure Head and will be responsible for managing and resolving technical support tickets while assisting with system administration tasks. This role involves diagnosing hardware and software issues, providing user training, maintaining documentation, and collaborating with the IT team to improve support processes, ensuring optimal technology use across the organization.

What You'll Do

• Monitor and manage technical support tickets in the ticketing system, ensuring timely resolution and follow-up.

• Diagnose and troubleshoot hardware and software issues, providing effective solutions to users.

• Provide training and support to users on software applications and systems to enhance their technical proficiency.

• Create and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.

• Assist with system administration tasks, including user account management, software installations, and updates.

• Work closely with the IT team to enhance support processes and share insights on common user issues.

• Identify areas for improvement in support processes and recommend solutions to enhance efficiency.

• Promote cybersecurity best practices among users and assist in monitoring compliance with security policies.

• Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.

• Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution.

• Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.
  

What To Bring

• Bachelor s degree in Computer Science, Information Technology, or a related field is required.

• Relevant certifications (e.g., MCSA, CCMA) is preferred.

• Minimum of 2-4 years of experience in technical support or system administration.

• Good English communication skills verbal and written.

What We Offer

• Great culture and growth opportunity

• The chance to personally impact Eon s customer experience

• Push your boundaries working with highly motivated and cross-functional teams

Interested?

Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.