Home Jobs in Egypt Jobs in Cairo Technical Support Specialist Jobs in Cairo Technical Support Specialist

Technical Support Specialist


2 - 3 years Cairo - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality

, Posted on June 6, 2018 1 Opening

Job Description

Email Job
Email sent successfully. X

Key Responsibilities:
• Providing first level technical support to customers.
• Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
• Quickly responding to customer inquiries and concerns
• Escalating unresolved problems to other support staff.
• Raising & maintaining incident tickets and problem records
• Producing documentation and reports to a high standard.
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring IT network to ensure availability to all users.

Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

Bachelor in Computer Science or Computer Studies, MCP or A Certificate is preferred.
• Minimum 2 years of related Helpdesk and technical support work experience
• Good knowledge of Microsoft Windows based environment
• Good communication skills
• Sheraton residents or nearby places


Technical support Information technology Helpdesk Monitoring Computer science Windows IT networking Production Testing MCP

Report Abuse

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com


About this Company
Founded in 2000, Al Wefaq Rent a Car is a regionally recognized brand with more than 60 branches inside cities and airports of the kingdom of Saudi Arabia, United Arab Emirates, Republic of Egypt, and Hashemite Kingdom of Jordan. 

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Jobseeker Login

Log In With