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Technical Support Specialist

Al-wefaq

2 - 3 years Cairo - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

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Key Responsibilities:
• Providing first level technical support to customers.
• Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
• Quickly responding to customer inquiries and concerns
• Escalating unresolved problems to other support staff.
• Raising & maintaining incident tickets and problem records
• Producing documentation and reports to a high standard.
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring IT network to ensure availability to all users.


Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

Bachelor in Computer Science or Computer Studies, MCP or A Certificate is preferred.
• Minimum 2 years of related Helpdesk and technical support work experience
• Good knowledge of Microsoft Windows based environment
• Good communication skills
• Sheraton residents or nearby places

Keywords

Technical support Information technology Helpdesk Monitoring Computer science Windows IT networking Production Testing MCP

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Al-wefaq

About this Company
Founded in 2000, Al Wefaq Rent a Car is a regionally recognized brand with more than 60 branches inside cities and airports of the kingdom of Saudi Arabia, United Arab Emirates, Republic of Egypt, and Hashemite Kingdom of Jordan. 

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