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Technical Support Specialist

Bricks 4 Kids

2 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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Job Description:
• Receive customer complains and resolve it as first line technical support
• Escalate to second line technical support if needed
• Provide training for new customers (Schools and Nurseries)
• Collection from customers and reporting on a weekly basis
• Provide reports to direct manager
• Attending weekly meeting

Industry Type : Education / Training / Teaching / Academics
Functional Area : IT Software

Desired Candidate Profile

2 to 3 years of professional experience
• Bachelor Degree from a reputable university
• Previous experience in technical Software support
• Ability to resolve trouble tickets in a timely manner
• Capable to handle customer complains and resolve them
• High ability to establish trust with clients
• Ability to prioritize the workload and work under pressure
• Good computer skills (MS Office)
• Excellent communication and Presentation skills
• Task oriented and persuasive
• Good command of both verbal and written English


Technical Support Specialist Customer service Technical support Customer support MS Office Software support Training

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Bricks 4 Kids

About this Company
Bricks 4 Kidz is an American Franchise Company offers exciting, hands-on programs where kids ages 3-13 can learn, build and play with LEGO Bricks. 

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