Technical Support Specialist
Logix for information Te...
Employer Active
Posted on 8 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Receive, log, and resolve support tickets through the Logix Customer Portal and mobile app.
- Handle issues related to financial modules, journal entries, posting, approvals, and financial transactions.
- Support clients on accounting workflows, closing procedures, and reconciliation.
- Ensure tickets are resolved within SLA timelines and maintain excellent customer satisfaction.
Troubleshooting & Analysis
- Diagnose and analyze financial system errors, incorrect postings, data mismatches, and reporting issues.
- Validate financial transactions and ensure accuracy of system calculations.
- Work with SQL Server to investigate data inconsistencies and perform basic queries.
- Test reported issues before escalating to the development team.
Communication & Coordination
- Communicate clearly with clients to understand financial issues and provide timely updates.
- Collaborate with internal teams (Development, Projects, QA, Infrastructure) to resolve complex cases.
- Prepare weekly reports on recurring accounting-related issues.
System Operations & Quality
- Participate in system updates, financial patch testing, and post-deployment validation.
- Assist in preparing and updating user manuals and training documentation.
- Conduct internal testing for new financial features before release.
Continuous Improvement
- Identify recurring problems in financial modules and recommend permanent solutions.
- Suggest enhancements to improve financial workflows and transaction accuracy.
- Ensure compliance with cybersecurity and data privacy guidelines when dealing with financial data.
Desired Candidate Profile
Required Qualifications
Education
- Professional certificates (SOCPA, CMA) are a plus.
- Strong knowledge of accounting principles (double-entry, reconciliation, trial balance, closing).
- Previous experience supporting financial modules in ERP systems (preferred: Logix, SAP, Oracle, Odoo, Microsoft Dynamics).
- Hands-on experience with SQL Server (basic queries, finding errors, checking tables).
- Understanding of system integrations and approval workflows.
- Soft Skills
- Excellent communication and problem-solving skills.
- Ability to stay calm under pressure and handle multiple financial tickets simultaneously.
- Professional in client communication.
- Bachelor s degree in Information Technology, Computer Science, or a related field.
- 3 to 7 years of proven experience in technical support or IT help desk roles.
- Strong knowledge of ERP Systems, macOS, and Linux operating systems.
- Experience with troubleshooting hardware, software, and network issues.
- Familiarity with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and documentation skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Willingness to participate in on-site support and occasional after-hours work.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Technical Support Specialist
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