Technical Support Specialist Smart Home Technology Posted on August 9, 2018 0 - 2 years Cairo - Egypt Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are looking for a Technical support specialist oriented to provide a technical support to our customers in an efficient and accurate manner.Our product Tactful.ai is a Virtual Shopping Assistance SaaS platform that is built for online merchants of any size and powered by an advanced AI technology. At Tactful.ai our goal is to take the experience of online shopping to a whole different level. To learn more, please visit our website https://www.tactful.aiYou will be considered as the firm s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.Responsibilities:• Walk customers through the process of installing the software on their machines and starting up the program for the first time• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem• Send technical documentation to customers who have lost or misplaced theirs• Refer difficult cases to a senior analyst or support tech• Assume remote control over customers computers when necessary to resolve problems• Make hardware recommendations for customers whose machines cannot support the software• Follow up with customers, provide feedback and see problems through to resolution• Utilize excellent customer service skills and exceed customers expectations• Update customer data and produce activity reports Company Industry Internet / E-commerce / Dotcom Department/Functional Area IT Software Desired Candidate Profile Proven working experience in providing help desk support• Working knowledge of help desk software, databases and remote control• Strong client-facing and communication skills• Advanced Troubleshooting Networking, Windows,Android issues and multi-tasking skills• Customer service orientation• BS degree in Information Technology, Computer Science or equivalent• Excellent written and verbal communications skills.• Proficiency in English• Strong organizational skills with the ability• Very Good knowledge of MS Office Keywords Technical support Customer support Networking MS Office Information technology Computer science Technical documentation Android Customer service orientation Customer service REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Technical Support Specialist Jobs IT-Software Jobs Customer Support Jobs Customer Service Orientation Jobs Technical Support Jobs Helpdesk Jobs Networking Jobs Smart Home Technology View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/142715-Technical-Support-Specialist-Smart-Home-Technology-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?