Technical Support Specialist Client of Becomas Posted on July 30, 2018 1 - 2 years Sharjah - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry. Job Description: • You will function as the first point of contact for the customer by answering questions, responding to emails and phone calls and deliver first line support through remote instructions and guidance. • You will escalate the problem, in case helpdesk can t offer a solution. • You will develop and maintain the existing troubleshooting database and helpdesk guidelines, procedures and policies by reviewing all helpdesk documentation, such as technical service bulletins, and problem resolution flowcharts. • You will work closely with the regional Planning & Dispatching function to route the customer problem by providing all necessary information to allow quick and efficient problem management. • You will support the engineer in the execution of the on-site repair by recommending precautionary spare parts. • You will provide the local Sales Representative, Application Specialist, Field Service Engineer detailed information of the customer interaction if required. Job Requirements : • You are eager to stay current in technical kledge, to troubleshoot and to provide information back to customers in a helpful, courteous, positive and professional manner. • You have a proven ability of effective written and verbal communication and listening skills and strong interpersonal skills with an ability to effectively communicate and project themself over the telephone and in person. • You have excellent analytical and problem solving skills. • You have a proven strong commitment to customer service and satisfaction and are diligent, process oriented and well organized. • You enjoy working in a team and consider yourself to be a good team player. • You are fluent, both written and spoken, in Dutch and English (C1/C2). • Kledge of another European language (French, Swedish or Danish) is a plus. Company Industry IT - Software Services Department/Functional Area Installation / Maintenance / Operations / Repair Keywords Customer Service Technical Support Customer Interaction Analytical Problem Management Spare Parts Sales Representative Interpersonal Skills REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Technical Support Specialist Jobs in Dubai Maintenance Jobs in Dubai Service Engineering Jobs in Dubai Field Service Jobs in Dubai Local Sales Jobs in Dubai Customer Service Jobs in Dubai Spare Parts Jobs in Dubai Technical Support Specialist Jobs in UAE Maintenance Jobs in UAE Service Engineering Jobs in UAE Field Service Jobs in UAE Local Sales Jobs in UAE Customer Service Jobs in UAE Spare Parts Jobs in UAE Technical Support Specialist Jobs Maintenance Jobs Service Engineering Jobs Field Service Jobs Local Sales Jobs Customer Service Jobs Spare Parts Jobs Client of Becomas View Contact Details Contact Name/ Designation: - Website http://becomas.com/job/technical-support-specialist/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?