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Technical Support Specialist

Client of Becomas

Posted on July 30, 2018

1 - 2 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry.
Job Description:
• You will function as the first point of contact for the customer by answering questions, responding to emails and phone calls and deliver first line support through remote instructions and guidance.
• You will escalate the problem, in case helpdesk can t offer a solution.
• You will develop and maintain the existing troubleshooting database and helpdesk guidelines, procedures and policies by reviewing all helpdesk documentation, such as technical service bulletins, and problem resolution flowcharts.
• You will work closely with the regional Planning & Dispatching function to route the customer problem by providing all necessary information to allow quick and efficient problem management.
• You will support the engineer in the execution of the on-site repair by recommending precautionary spare parts.
• You will provide the local Sales Representative, Application Specialist, Field Service Engineer detailed information of the customer interaction if required.
Job Requirements :
• You are eager to stay current in technical kledge, to troubleshoot and to provide information back to customers in a helpful, courteous, positive and professional manner.
• You have a proven ability of effective written and verbal communication and listening skills and strong interpersonal skills with an ability to effectively communicate and project themself over the telephone and in person.
• You have excellent analytical and problem solving skills.
• You have a proven strong commitment to customer service and satisfaction and are diligent, process oriented and well organized.
• You enjoy working in a team and consider yourself to be a good team player.
• You are fluent, both written and spoken, in Dutch and English (C1/C2).
• Kledge of another European language (French, Swedish or Danish) is a plus.


IT - Software Services

Installation / Maintenance / Operations / Repair

Keywords

Customer Service Technical Support Customer Interaction Analytical Problem Management Spare Parts Sales Representative Interpersonal Skills

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Client of Becomas


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Website http://becomas.com/job/technical-support-specialist/


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