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Technical Support Staff

Client of Becomas

Posted on July 4, 2018

1 - 2 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality

Opening 01

Job Description

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We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry.
Job Description:
• Follow established processes to meet these requirements in a professional, expert and responsive manner;
• Respond to customer enquiries within expected timeframes and SLAs;
• Manage customer and internal relationships, negotiating across the organisation where required to resolve customer issues;
• Interpret customer business needs and translate them into successful resolution of faults;
• Investigate and action complex incidents and escalated issues related to all levels of the ISO model;
• Assist in incident triage with customer, consultants and specialists to attain the highest possible level of customer satisfaction and fault restoration;
• Own and deliver optimum customer service to internal and external customers.
Job Requirements :
• Sound understanding of Voice Technologies including SIP, H323 and MGCP Protocols.
• Superior written and verbal communication skills;
• Excellent problem-solving, troubleshooting and decision-making skills;
• Superb time management skills with the ability to multi-task based on product service levels and priorities;
• Proven ability to deliver excellent, proactive Customer Service with the capability to learn quickly on the fly and share information learnt with work colleagues;
• A High School Certificate or equivalent tertiary education;
• Industry Specific Certifications and/or tertiary qualifications in IT/Telecommunications not essential but will be highly regarded;
• Sound analytical skills, along with a thorough understanding on how to fault and diagnose issues related to the Telecommunications industry.


Installation / Maintenance / Operations / Repair

Keywords

Troubleshooting Sip Iso Customer Service H323 Mgcp Product Service Technical Support Staff Customer Satisfaction Analytical Skills

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Client of Becomas


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Website http://becomas.com/job/technical-support-staff/


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