Technical Support Staff Client of Becomas Posted on July 4, 2018 1 - 2 years Dubai - United Arab Emirates Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry. Job Description: • Follow established processes to meet these requirements in a professional, expert and responsive manner; • Respond to customer enquiries within expected timeframes and SLAs; • Manage customer and internal relationships, negotiating across the organisation where required to resolve customer issues; • Interpret customer business needs and translate them into successful resolution of faults; • Investigate and action complex incidents and escalated issues related to all levels of the ISO model; • Assist in incident triage with customer, consultants and specialists to attain the highest possible level of customer satisfaction and fault restoration; • Own and deliver optimum customer service to internal and external customers. Job Requirements : • Sound understanding of Voice Technologies including SIP, H323 and MGCP Protocols. • Superior written and verbal communication skills; • Excellent problem-solving, troubleshooting and decision-making skills; • Superb time management skills with the ability to multi-task based on product service levels and priorities; • Proven ability to deliver excellent, proactive Customer Service with the capability to learn quickly on the fly and share information learnt with work colleagues; • A High School Certificate or equivalent tertiary education; • Industry Specific Certifications and/or tertiary qualifications in IT/Telecommunications not essential but will be highly regarded; • Sound analytical skills, along with a thorough understanding on how to fault and diagnose issues related to the Telecommunications industry. Company Industry Engineering Design & Consulting Department/Functional Area Installation / Maintenance / Operations / Repair Keywords Troubleshooting Sip Iso Customer Service H323 Mgcp Product Service Technical Support Staff Customer Satisfaction Analytical Skills REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Technical Staff Jobs in Dubai Maintenance Jobs in Dubai MGCP Jobs in Dubai H323 Jobs in Dubai SIP Jobs in Dubai Voice Jobs in Dubai Customer Service Jobs in Dubai Technical Staff Jobs in UAE Maintenance Jobs in UAE MGCP Jobs in UAE H323 Jobs in UAE SIP Jobs in UAE Voice Jobs in UAE Customer Service Jobs in UAE Technical Staff Jobs Maintenance Jobs MGCP Jobs H323 Jobs SIP Jobs Voice Jobs Customer Service Jobs Client of Becomas View Contact Details Contact Name/ Designation: - Website http://becomas.com/job/technical-support-staff/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?