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Technical Writer Saas


Posted on July 5, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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• 70% Author and maintain UrbanBuz customer-facing support resources, including, but not limited to: Help & Learning, training guides, and the support form.
• 20% Work cross functionality with Support, Marketing, Customer Success and Product teams to obtain assets and product knowledge.
• 10% Communicate content changes to stakeholders (marketing, customer success team, customers and partners).
• Produce written and (some) graphical content for self-help resources, including, but not limited to: product overviews and FAQ, feature overviews, tutorials, troubleshooting, user education, etc.
• Create written content for the support team, such as: auto-replies, support briefs, etc.
• Audit and update existing self-help content for updates, and relevance
• Share need-to-know with all teams

Advertising / PR / Event Management

Journalism / Content Writing / Editing / Correspondent

Desired Candidate Profile

• 1+ years of experience working in a customer support environment
• Demonstrated passion for CRM, Customer Engagement, and ability to explain it
• Comfortable with technology writing as it relates to customer-facing instructions and tutorials *
• Ability to write in a clear and engaging way to explain complex operations to novice users * Ability to explore and learn new technologies quickly
• Ability to author basic HTML by hand


HTML CRM Troubleshooting Auditing Customer support Customer engagement Manager Technology Training Author Basic


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