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Technicians / Customer Care Supervisor

Electronic House

Posted on November 7, 2019

3 - 4 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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about the job :-
Develop action plans, monitor their implementation and monitor maintenance team performance to meet customer satisfaction .
• Lead the team to achieve the tasks and objectives.
• Responsible for the management and operation of the external maintenance team
• Be responsible for the management and operation of maintenance agents
• Customer satisfaction and work to solve their problems.
• Performs daily follow-up of the performance of technicians and urges them to accomplish.
• Follow the movement of spare parts and work needed.
• Coordinate and follow up with the call center staff.
• Follow-up revenues and work to increase and reduce expenses.
• Perform periodic and non-periodic reports
• Follows the movement of delivery and delivery of products to and from customers
• Ensure the quality of the repair before delivery to the customer and follow-up customer problems and work to solve them.
• Make sure products are cleaned before delivery to customers.
Work Condition:-
Work hours: from 9:00 - 6:00.
Day Off: Friday.
Location: Ring Road , Zahra Al Maadi,beside British School .
job requirements
3 to 5 years
Not Specified at least
Consumer Electronics


Installation / Maintenance / Operations / Repair

Desired Candidate Profile

3-5 years of experience in supervisory (preferred in Home appliances - LED)
• Good in English .
• Required age : 30 - 35 years .
• Bachelor's degree preferred
• V.good user of Microsoft Office .
• Leadership skills .
• Communication skills .

Keywords

Technicians / Customer Care Supervisor

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Electronic House


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